Contact gocnscout
Have questions regarding database access, intelligence reports, enterprise licensing, billing queries, or data removal policies? Submit your sourcing parameters or account details, and our support staff will respond promptly.
Support Email
gerry@gocnscout.com
Response Time
Typically within 24 business hours.
How to Structure Your Sourcing Request
To help our data engineers extract the most accurate manufacturer shortlists and geographic analytics for your team, please include the following parameters in your inquiry message:
- Target Products & Specs: Clearly state your target product keywords, compliance standards (e.g., CE, FCC, RoHS), or manufacturing processes required.
- Scale Requirements: Mention if you prefer established enterprise factories (registered capital > $1M USD) or agile OEM/ODM workshops.
- Geographic Preferences: Specify if you need logistics alignment with particular ports (e.g., Shenzhen, Ningbo, Qingdao) or specific province clusters.
Compliance & Opt-Out Requests:
Exporters or trade agents seeking registry updates or profile corrections may submit their request directly. Please specify the target company name and directory URL. We verify credentials and resolve data privacy concerns within 48 business hours.
Submit Inquiry Form
Direct pipeline to our data analyst team.
Support FAQ
Do you resell supplier emails or phone numbers?
No. gocnscout strictly complies with international privacy frameworks and local digital regulations. We prune direct personal contact details to guarantee compliance, while providing official business details and verified domains.
How are custom shortlisting requests handled?
Once received, a sourcing engineer reviews your target parameters, extracts candidates from our database using proprietary filters, and contacts you with a quote for a custom research file.
How do I request deletion of my business directory listing?
If you represent a cataloged business and wish to request redactment, submit this form selecting the 'Directory Correction/Removal' department. The request is processed by legal within 48 business hours.